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Crystal Hines-Mays

Crystal Hines-Mays, MD

Women's HealthFamily Medicine

Accepting New Patients
Online Booking

Highlights

Age Groups Seen

  • Adult
  • Older Adult

Languages

  • English

Gender

Female

About Crystal Hines-Mays

About The Provider

**Dr. Hines-Mays now sees patients in Orland Park at the Orland Medical Pavilion at 17047 S. LaGrange Rd.**

Crystal Hines-Mays, MD is an accomplished Family Medicine physician seeing Patients aged 10+ with Silver Cross Medical Group. Dr. Hines-Mays received her Medical Education at University of Illinois-College of Medicine. She completed her residency in Family Medicine at Advocate Christ Family Medicine and is board-certified in Family Medicine by the American Board of Family Medicine. With over 15 years of experience, Dr. Hines-Mays strongly believes in working collaboratively with her patients and team to achieve the best possible outcomes for all the patients she cares for. 

Dr. Hines-Mays is contracted with Essential Health Partners BCBS HMO #502, as well as all the insurance plans accepted at Silver Cross Hospital. For new and existing Silver Cross Medical Group patients whose insurance requires the selection of a PCP, please update your insurance to reflect Dr. Hines-Mays at your earliest convenience.

This provider is a member of Silver Cross Health Connection, a physician-hospital organization (PHO) made up of independent physicians who have been approved by some health plans to treat patients within the Silver Cross Health Connection network.* Silver Cross Health Connection is a network of approved providers that was created to make your provider selection process easier.

Philosophy Of Care

Dr. Hines-Mays trongly believes in working collaboratively with her patients and team to achieve the best possible outcomes for all the patients she cares for.

Video

Locations

  1. Silver Cross Medical Group - Orland Medical Pavilion
    Accepting New Patients

Clinical Interests

Women's Healthcare, Wellness Visits, Annual Exams, Diabetes, Chronic Conditions, Health Management, Preventive Care, Diagnosis of acute and chronic illnesses, screenings, minor procedures, referrals, health education, family-centered care.

Expertise

Education

  • Medical Education: University of Illinois - College of Medicine, Medical Doctor, 1999
  • Residency: Advocate Christ Family Medicine, Family Practice, 1999

Board Certifications

  • Family Medicine: American Board of Family Medicine, 2002

Insurance

Please contact the doctor's office directly to confirm acceptance of insurance.
Search plans
  • Aetna – PPO, HMO, POS, EPO, MMAI
  • Aetna Medicare Advantage – PPO, HMO, POS, EPO, MMAI
  • Ambetter – Commercial Plan
  • Beech Street – PPO Next
  • BLUE ADVANTAGE-HMO
  • BLUE CROSS BLUE PRECISION EHP SITE 502
  • BLUE CROSS BLUE SHIELD-PPO
  • BLUE CROSS COMMUNITY - MMAI-MEDICAID
  • BLUE CROSS COMMUNITY - MMAI-MEDICARE
  • BLUE CROSS COMMUNITY-MEDICAID
  • BLUE CROSS HMO BLUE ADVANTAGE EHP SITE 502
  • BLUE CROSS HMP EHP SITE 502
  • BLUE PRECISION-HMO
  • CIGNA (OA, Great West, State of IL, TrueChoice) – PPO, HMO, EPO, POS, Medicare Advantage
  • Coventry (Personal Care) – HMO, PPO, POS
  • Devoted Healthcare – Medicare Advantage
  • Essence Healthcare – Medicare Advantage
  • Health Alliance – PPO, Medicare Advantage
  • HEALTHLINK-PPO
  • HFN, Inc. – PPO
  • HSTechnology – EPO
  • Humana Health Plans (Choice, Gold Plus, National, PlatinumHMO, Preferred, Premier & Select) – PPO, HMO, EPO, POS, MMAI, Medicare Advantage
  • Illinois Medicaid (Health Choice IL) – Medicaid
  • MEDICARE
  • Meridian – Medicaid, MMAI, Medicare Advantage
  • Multiplan/CAPP CARE – PPO
  • OSCAR – PPO
  • Preferred) – HMO, PPO, Medicaid, MMAI, Medicare Advantage
  • Private Healthcare Systems (PHCS) – PPO
  • Professional Benefits Administrator (PBA) – PPO
  • Provider Partners Health Plan (PPHP) – Medicare Advantage
  • SEIU Healthcare – PPO
  • Self Pay
  • Self-Insured Employer Group
  • SILVER CROSS HEALTH CONNECTION
  • UniCare – PPO
  • UnitedHealth (UHC) (Navigate, AARP, Choice Plus & Select) – PPO, HMO, POS, MMAI, Medicare Advantage
  • Wellcare (Meridian Medicare Product) – Medicare Advantage
  • WORKERS COMPENSATION

Ratings & Reviews

4.5 out of 5

258 ratings, 49 reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Provider discussed treatment options
Likelihood of recommending this provider
Provider explained things clearly
Provider included you in decisions
Provider showed concern
Search reviews
    4 out of 5 stars
    Reviewed on 4/4/2026

    All good

    5 out of 5 stars
    Reviewed on 3/29/2026

    Very good

    5 out of 5 stars
    Reviewed on 3/20/2026

    Dr. Hines-Mays focused on my needs. Excellent doctor!

    5 out of 5 stars
    Reviewed on 3/18/2026

    Provider was compassionate and professional

    5 out of 5 stars
    Reviewed on 3/17/2026

    Excellent care provided, the procedure was clearly explained to me. I was very comfortable.

    5 out of 5 stars
    Reviewed on 3/2/2026

    Sorry that she will be leaving Womens Health and returning to family practice.

    5 out of 5 stars
    Reviewed on 2/22/2026

    I have a wonderful doctor.

    5 out of 5 stars
    Reviewed on 2/14/2026

    My care provider is the best. She listens to me, is very kind and understanding. And always wants to do everything to help me.

    5 out of 5 stars
    Reviewed on 2/13/2026

    I was lifted by her concerns and clarity of my situation.

    5 out of 5 stars
    Reviewed on 2/9/2026

    My doctor is the best. There was genuine concern and importance in helping ease my concerns.

    5 out of 5 stars
    Reviewed on 2/9/2026

    Dr. Crystal Hines-Mays is a wonderful doctor! Very knowledgeable. Very thorough. Patient. Kind. I highly recommend her!

    5 out of 5 stars
    Reviewed on 2/7/2026

    Medical doctor Hines-Mays was extremely caring and had a wonderful bedside manner. I already recommended two of my friends to seek out an appointment with her.

    5 out of 5 stars
    Reviewed on 2/1/2026

    Dr. Hines-Mays understood my health concern very well, listened to my continuing symptoms, and recommended a treatment plan that she thought would be best

    5 out of 5 stars
    Reviewed on 1/24/2026

    The doctor was outstanding. Based on the excellent results of my recent treatments, she suggested a reduction in dosage of one of my medications.

    3 out of 5 stars
    Reviewed on 12/20/2025

    The physician requires this visit just to review medication regime prior to refilling. That was the reason for my visit. I did not have any acute medical issues, just updated her on recent health concerns. No interventions were suggested at this time.

    3 out of 5 stars
    Reviewed on 12/19/2025

    Provider does not seem very invested in relating to concerns

    2 out of 5 stars
    Reviewed on 12/16/2025

    Did not care for the doctor's bedside manner. Very cold. Did not feel comfortable at all discussing any concerns. She was not welcoming at all.

    5 out of 5 stars
    Reviewed on 11/24/2025

    Good

    5 out of 5 stars
    Reviewed on 11/24/2025

    Dr. Hines Mays was very professional & welcoming. Addressed all my concerns. Sent in orders for all the procedures I need to schedule within the year. Asked that I schedule a 6 mo appointment w/her, which I did. She listens & is very thorough. Easy & comfortable demeanor. Making the transition from my retired physician who I've known for over 30 yrs much easier than I thought! I really like & respect her.

    5 out of 5 stars
    Reviewed on 11/13/2025

    Thank you Dr.Hines-Mays! You made me feel comfortable and answered any questions/concerns I had.

    5 out of 5 stars
    Reviewed on 11/2/2025

    Good

    5 out of 5 stars
    Reviewed on 10/29/2025

    Dr Hines-Mays was extremely knowledgeable and helpful with my current medical issue, even though I am a new patient for her.

    5 out of 5 stars
    Reviewed on 10/25/2025

    She examined me on my first visit, asked questions, and sent me for a couple tests.

    5 out of 5 stars
    Reviewed on 10/12/2025

    I have always experienced the utmost professionalism at your facility.

    5 out of 5 stars
    Reviewed on 9/21/2025

    Was very sad to see my primary doctor leave this practice, but the doctor who took her place is (so far, two visits) excellent, caring and professional

    3 out of 5 stars
    Reviewed on 9/19/2025

    Overall not a bad visit just not the same as Dr Veldman who was wonderful. Also yeah I am obese but I lost 80 pounds at least say something nice vs well you have more to go and you have a heart murmur you need tests

    5 out of 5 stars
    Reviewed on 9/16/2025

    She was very good

    5 out of 5 stars
    Reviewed on 9/12/2025

    Care provider did a great job

    5 out of 5 stars
    Reviewed on 9/9/2025

    Always friendly knowledgeable staff on hand to answer any questions or concerns.

    5 out of 5 stars
    Reviewed on 9/7/2025

    Dr Hines-Mays spent significant time with me discussing my health situation and was very helpful and supportive.

    3 out of 5 stars
    Reviewed on 8/26/2025

    Don't necessarily feel the doctor really a listened to my concerns.

    4 out of 5 stars
    Reviewed on 8/25/2025

    Basic care provided

    4 out of 5 stars
    Reviewed on 8/11/2025

    Still trying to get used to her.

    5 out of 5 stars
    Reviewed on 8/8/2025

    Took care of my problem. Very through.

    5 out of 5 stars
    Reviewed on 8/6/2025

    Excellent

    5 out of 5 stars
    Reviewed on 8/4/2025

    Dr Hines-Mays was very personable and professional.

    4 out of 5 stars
    Reviewed on 7/29/2025

    As this was my first visit with Dr Hines-Mays, and a Medicare wellness visit, there was not too much discussion. I may need a follow up visit, depending on test results, which would allow for more discussion.

    4 out of 5 stars
    Reviewed on 7/28/2025

    While Dr. Hines Mays is a new doctor for me, I've been coming to this practice for many years and it has been because of the care and follow-up I've received from the staff in this office. They are exceptional.

    5 out of 5 stars
    Reviewed on 7/28/2025

    I have recommended to a friend and she has a pending appointment with Dr Hines-Mays.

    5 out of 5 stars
    Reviewed on 7/28/2025

    As a new patient I am extremely pleased with Dr. Hines-Mays.

    4 out of 5 stars
    Reviewed on 7/12/2025

    The Dr seemed to have an attitude with me. I'd never met her before. I may change Drs based on our next visit.

    5 out of 5 stars
    Reviewed on 6/23/2025

    I think Dr. Mays is a great person. She has patience and listens to you

    5 out of 5 stars
    Reviewed on 6/22/2025

    Dr and the nurse were great!

    3 out of 5 stars
    Reviewed on 6/1/2025

    This was my first time seeing this provider and I am not completely comfortable. Her medical assistant is wonderful and I will need to see how I feel after my next visit.

    3 out of 5 stars
    Reviewed on 5/30/2025

    I spent more time waiting than my actual care.

    5 out of 5 stars
    Reviewed on 5/24/2025

    Dr. Hines-Mays was thorough, compassionate and gentle.

    3 out of 5 stars
    Reviewed on 5/13/2025

    Didn't explain why she ordered so many tests In relation to my problem. Are they necessary for the problem. Doctor seemed rushed.

    5 out of 5 stars
    Reviewed on 5/13/2025

    Good

    5 out of 5 stars
    Reviewed on 4/23/2025

    She is a very thorough and caring doctor, your very lucky to have gotten her to be your doctor